no response
n\a
yes
no
IDK
never
once
twice
3-5 times
not at all helpful
slightly helpful
somewhat helpftul
very helpful
extremely helpful
rarely
sometimes
often
always
not applicable
Strongly disagree
Somewhat disagree
Neither agree/nor disagree
Somewhat agree
Strongly agree
zero
< 1h
1-3h
3-5h
5-10h
>= 10h
decreased
same
increased
idk
all staff
some staff
no staff
used
not used
substantially lower
somewhat lower
about the same
somewhat higher
substantially higher
detractor
passive
promoter
none
1-3 hrs
3-5 hrs
5-10 hrs
>10 hrs
Extremely dissatisfied
Somewhat dissatisfied
Neither sat/nor dissat
Somewhat satisfied
Extremely Satisfied