Qualitative data from seven case studies: Social care, schools and banking in the UK and Hong Kong, plus one community organisation representing Hong Kong migrants in the UK

HONG KONG: Three case employer case study organisations (banking, eldercare and school) plus stakeholder interviews.  TWELVE INTERVIEWS AND TWO FOCUS GROUP DISCUSSIONS

Hong Kong BANKING: All respondents working in the same workplace. HK BANKING and UK BANKING are divisions of the same multi-national bank TWO INTERVIEWS
Hong Kong BANKING Employment benefits: Head of Employment Benefits
Hong Kong BANKING Line manager: Line manager managing older employees (customer services)

Hong Kong ELDERCARE: Medium sized private eldercare service provider. Family owned firm. All respondents working in the same workplace. THREE INTERVIEWS AND ONE FOCUS GROUP
Hong Kong ELDERCARE Focus Group: Seven care home workers 50+. All report to HR manager
Hong Kong ELDERCARE: HR manager: Human resource manager reporting directly to senior manager
Hong Kong ELDERCARE: Senior manager: CEO and part owner of firm.

Hong Kong SCHOOL: Secondary publicly funded secondary school.  All respondents working in the same school. THREE INTERVIEWS AND ONE FOCUS GROUP
Hong Kong SCHOOL Focus group: Seven teachers 50+ working in the school
Hong Kong SCHOOL Master of Academy: Reports to principal
Hong Kong SCHOOL Principal: Overall responsibility for school
Hong Kong SCHOOL School and student affairs officer: Reports to principal. Responsibility for HRM and employee management.

National stakeholder interviews Hong Kong: FOUR INTERVIEWS
Hong Kong CIVIL SERVICE: Senior civil servant in the Efficiency Unit
Hong Kong Helen Hamlyn Centre: Sociologist (now working in the UK based Helen Hamlyn Centre) who has conducted research on older people and living space in Hong Kong
Hong Kong Institute of HRM: Former executive manager of IHRM
Hong Kong Social Service: Director for Elderly Service, Hong Kong Council of Social Services


United Kingdom (UK): Three employer based case studies (banking, eldercare and local authority department for education and child services; One community group representing older Chinese and Hong Kong migrants; national level stakeholder interviews.  TWELVE FOCUS GROUP INTERVIEWS (FOUR AUDIO ONLY) TWENTY FIVE INDIVIDUAL INTERVIEWS

UK BANKING: Regional headquarter of MNC bank (the same as HK BANK): THREE INTERVIEWS ONE FOCUS GROUP
UK BANKING Focus Group: Six call centre employees of bank. All 50+
UK BANKING HR manager: HR director responsible for HR policies and employee benefits
UK BANKING HR and recruitment manager: Reports to HR manager
UK BANKING Union: National officer representing employees in the finance

UK COMMUNITY GROUP: Community group organising and representing Chinese migrants within urban centre: FIVE INTERVIEWS 
UK COMMUNITY GROUP Community organisers: Two community organisers responsible for older people and health organisation
UK COMMUNITY GROUP Director: Director of the community group
UK COMMUNITY GROUP Finance manager: Reports directly to Director
UK COMMUNITY GROUP Luncheon manager: Reports to Health and Social Care Manager
UK COMMUNITY GROUP Health and Social Care Manager: Reports to Director


UK ELDERCARE: Association organising and representing private and voluntary sector small and medium sized domiciliary and care home eldercare providers. FIVE INTERVIEWS AND TWO FOCUS GROUP DISCUSSIONS
UK ELDERCARE care provider 1: Care home director
UK ELDERCARE care provider 2: Domiciliary social care provider director
UK ELDERCARE director: Director of the association
UK ELDERCARE focus group 1: Social care workers group discussion
UK ELDERCARE focus group 2: Trade union representatives organising in the care sector
UK ELDERCARE Nurse: Consultant brought in by ELDERCARE director to review workforce issues in the region
UK ELDERCARE Union: Negotiations officer organising social care workers


UK SCHOOL: Local authority department for education and children’s services within which we spoke with executives and teachers in two secondary schools.  Additionally, focus groups and interviews were conducted within two unions. (EIGHT INTERVIEWS AND FIVE FOCUS GROUPS)
UK SCHOOL deputy head school 1: Deputy head of secondary school
UK SCHOOL elected union officer: Elected national executive officer of National Union of Teachers (NUT)
UK SCHOOL focus groups 1 and 2: Group discussion with older teachers from two schools
UK SCHOOL focus groups 3, 4 and 5: Group discussions with trade union representatives in education sector
UK SCHOOL union equal opportunity officer: of NUT
UK SCHOOL union pension officer: of NUT
UK SCHOOLS ACL: Union national officer of Association of College Lecturers
UK SCHOOLS head teacher school 2: Head teacher of secondary school
UK SCHOOL local authority: Director of education and childrens services department and head of personnel within local authority
UK SCHOOL Union learning officer: of NUT

National stakeholder interviews (FOUR INTERVIEWS ONE FOCUS GROUP INTERVIEW)
UK CIPD: Equality director, Chartered Institute of Personnel and Development
UK DWP: Age Positive Campaign director
UK ENEI: Directors of Employers Network for Equality and Inclusion
UK STAKEHOLDERS: Group interview with representatives from Age UK, Resolution Foundation, ENEI, ACAS, the Age and Employment Network, National Institute for Adult Continuing Education
UK TUC: National officer, Equality Department, Trades Union Congress